Terms & Conditions 條款及細則

Terms & Conditions

Welcome to Manis online shop, we have to list the below terms and conditions for you to understand our online shop terms and conditions that provides a joyful and better shopping experience to you. By using the online shop, you agree that you have read these terms and conditions and accepted to be bound by them. You must evaluate and afford all contents and risks before using the online shop, Manis reserves the right to make any modifications on terms and conditions without prior notice. 

Minors or the people who cannot affords the legal responsibility, they cannot use the services which require to provide the personal or family’s information in without parents or guardian accompany situation. If you are using the related services that represent the user’s parents or guardian have to afford the online shop’s term and conditions, Manis is irresponsible to verify the age or behavior of user. 

Manis online shop is owned and operated by Manis, all terms and conditions of online shop are also applied to Manis employees.  

User Guide

Users cannot issue any posts that include insult, violence, slander, sex and illegal contents, Manis reserves the right to delete the post when we found the post is violated the user guide.

By using the online shop, it represents the users agree for keeping their account name and password appropriately, and afford the decisions and responsibilities by using the account. Manis is irresponsible to any users do not observe and get loss by this term.  

Trademark, Service Marks and Copyright of Manis

Trademarks and service marks in our online shop (manis.com.hk) belong to us and all rights in them are reserved. All graphics, logos, service marks and trademarks cannot be used without the prior written consent of our company. All contents on our online shop, including but not limited to design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this site, are the exclusive property of us and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of us and is protected by Hong Kong and international copyright and other applicable intellectual property laws.  

Sale

Manis will keep updating the selling price, product information and stock level on online shop. Manis reserves the right to make any modifications on price, information and quantity without prior notice, final order confirmation is subject to the stock availability. We will contact you before the delivery via telephone or email if the product(s) is out of stock.    

Alcohol-specific Conditions

It is illegal to sell alcohol to people under the age of 18. By placing an order with alcohol products, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed. 

Delivery Service and Charge

Delivery Service

Manis will provide flat rate delivery service to Hong Kong commercial and residential address. Extra delivery charge is applied to remote areas and will be further notice after receiving the order. All orders deliver to Hong Kong address are operated by courier company, delivery charge and time as below: 

Delivery Method

Delivery Charge

Order Total Amount (Hong Kong Dollar)

Delivery Time

 

Below HK$500

Above HK$500

Working Days

Courier

HK$30

Free

3 to 7

 Remote areas including but not limited to:

Shek O, Sai Kung, Disneyland, Chek Lap Kok, Lau Fau Shan, Lung Kwu Tan, Lam Tsuen Yuen Long, Lam Tsuen Tai Po, Lion Rock, Kam Shan, Tai Mo Shan, Tai Lam, Pat Sin Leng, Ma Wan, Discovery Bay, Tung Chung

Delivery service is not available in the following areas:

Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Closed Area, Lo Wu, Po Toi, Tung Lung Chau, Grass Island, Crooked Island (Kat O), Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O, Lantau Island

For the Macau (or other areas) orders, we will use “Charge to Receiver” payment method for the delivery service. 

- Under the issuance of No.8 Gale or Storm Signal or Black Rainstorm Signal, it may cause to delay the delivery time, we will contact the customers if the delivery schedule has been changed.

- If customers cannot receive the product(s) at appointed delivery time, Manis reserves the right to collect the extra charge from customers for re-delivery service.

- If the delivery address has been changed, please contact us immediately for further arrangement.

- Manis reserves the right of absolute discretion to reject delivery the product(s) to any customer.  

Delivery Time

Manis will pack and send out the product(s) within 3 working days after receiving your order and payment, delivery time estimate depends on courier companies dispatching schedules and routing, as well as weather and traffic conditions.     

Working day is defined Hong Kong time from Monday to Friday from 9:00 a.m. to 6:00 p.m., excluding public holidays. All orders will be processed in the next working day after confirmation of payment.  

Return Conditions and Related Policies

Product Damage

We try our best to ensure that all products are of a high quality before delivering to customers. The product(s) may be destroyed during delivery process, please reject to receive the product(s) if this happened and please contact our customer service department for arrangement within 7 days.

Return

If you find any quality problem of product(s) within 7 days, please contact customer service department immediately for arrangement, all products purchased from online shop cannot be exchanged or refunded in Manis retail counters or shops. If the product(s) needs to return to our company, we will assign the courier to collect the product(s) and delivery charge is afforded by customers. Besides, please keep well the product(s) before collecting by courier and product(s) must be in the same condition as when originally purchased. Products you are returning should not been cleaned, damaged or used. Manis has absolute right to determine the condition of products. Customers need to show the valid receipt for product return under return policy.

Manis does not offer warranty service, fair wear and tear is not a reason of return under policy. 

Force Majeure

Manis is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. Manis will endeavor to notify customer of the delay and its expected duration. If so prevented for longer than a reasonable time, we may elect to cancel the order without liability to the buyer. 

Other Terms

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and Manis agree to submit to the exclusive jurisdiction of the Hong Kong courts. Manis may revise these terms and conditions at any time without prior notice. If any dispute arises, Manis determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions. 

 

 

使用條款

歡迎瀏覽Manis (下稱「本公司) 網上購物商店,為閣下提供更開心及完善的購物旅程,我們將列明以下的使用條款,給予閣下更清楚明白本公司網上購物商店的使用條款。當閣下瀏覽本公司網上購物商店時,代表您已接受並遵守有關條款及細則,閣下必須評估及承擔所有使用本網上購物商店中的內容及有關風險,而本公司保留相關條款及細則更改或變動之權利而不作另行通知。 

未成年人士或無承擔法律責任能力的人士,在沒有用戶家長或監護人的陪同下不得使用任何需要提供個人或家庭成員資料的服務。如閣下一旦使用即代表其用戶家長或監護人須承擔本網站條款責任,本公司並無責任和義務需要核實任何用戶年齡或行為能力。 

本公司之網上購物商店是由Manis擁有及營運,任何有關本公司網上購物商店的使用條款也適用於Manis之員工。 

使用者守則

使用者不得在本平台張貼任何帶有辱罵性、暴力、誹謗、淫穢、與法律有詆觸的言詞,若發現違反此守則,本公司即保留刪除該等內容之權利。

使用本平台時,即表示同意確保妥善保存閣下之用戶名稱及密碼,及在該帳號中作出之一切活動和決定之責任。Manis 對未能遵守此條款之使用者所造成之損失將不負任何責任。 

我們的商標、服務標誌及版權

本公司的商標及服務標誌是屬於Manis所有, 我們將會保留所有追討未授權使用的權利。本公司的網上購物商店(manis.com.hk)內所有圖片、設計、標誌、服務標誌及商標,均不可於沒有Manis允許的情況下作任何商業及非商業用途。此外,所有於本公司的網上購物商店出現的商標、產品名稱、公司名稱及標誌皆是Manis的專屬財產。所有本公司之網上購物商店的內容包括但不限於設計、文章、圖片、標誌、按鈕鍵、形象、軟件、聲音資料。任何改動、抽取、收集、重組及集結皆受香港及國際版權業及任何可引用的知識產權法例所保護。 

銷售

本公司須盡一切努力確保網頁上載列的貨品價格、資料和數量均已更新。本公司保留權利可更改貨品的價格及數量而不作另行通知,所有訂單內容須由本公司全權決定並根 據存貨供應而接受。如任何貨品因缺貨而未能提供予顧客,我們會於閣下所要求的交貨日期之前透過電話或電郵通知閣下,而本公司將視乎訂單中相關貨品的供應情況再作最後確認。 

有關酒精銷售的聲明

法例規定不可售賣酒精類飲品予18歲以下的人士。任何顧客於網上訂購酒精類飲品,該顧客須保證其已年滿18歲或以上並有權合法購買上述貨品。顧客須確保任何不符合資格的人士不得使用該顧客的網頁登入戶口購買酒精類飲品。倘若送貨物品內包括酒精類飲品,必須由一名年滿18歲或以上人士(須提供適當證明)收取該等貨品。如上述人士並不在場,本公司有權收回貨品並會嘗試於另一約定時間再行送貨。 

貨品運送及運費

送貨服務

本公司提供香港工商住宅劃一收費送貨服務,偏遠地區會收取附加費及於下單後另行通知。所有送往香港地區的訂單,均由快遞公司運送,收費及所需時間如下: 

送貨方式

送貨方式運費 
訂單總淨值 (港幣)

運送時間

 

少於HK$500

HK$500或以上

工作天

專人速遞

HK$30元

免費

3至7

 偏遠地區包括但不限於:

石澳,西貢,迪士尼公園,赤鱲角,流浮山,龍鼓灘,元朗林村,大埔林村,獅子山,金山,大帽山,大欖,八仙嶺,馬灣,愉景灣,東涌 

以下地區不設送貨服務:

沙頭角禁區內,打鼓嶺,文錦渡,米埔,落馬洲,禁區,羅湖,蒲台島,東龍洲,塔門,吉澳,東平洲,梅窩,南丫島,坪洲,長洲,大澳,大嶼山 

運送至澳門(或其他地區)的訂單則會採取“收件者付款” 收費的方式以快遞運送。 

- 當八號烈風懸掛或黑色暴雨警告生效時,送貨服務時間或會延遲,本公司將會聯絡顧客更改送貨日期。

- 如收貨人士未能於約定時間內收取已訂購之貨品,本公司將保留權利向該顧客收取再次運送的送貨費用。

- 送貨地址如有任何變更,顧客有責任即時通知本公司。

- 本公司保留絕對酌情權可拒絕向任何顧客送付貨品。 

運送時間

當收到閣下的訂單後,本公司將會盡快處理包裝及付運,以確保能於3個工作天內送出相關貨品,個別貨品送抵時間仍須視乎您所選的運送目的地及送貨方式。 

本公司的工作天為香港時間星期一至五,上午9時至下午6時,當中不包括在香港的公眾假期。星期一至五的訂單均會於下一工作天處理及付運;而星期六、日及公眾假期的訂單則會於緊接的工作天處理及付運。 

更換條款及相關政策

貨物破損

本公司出貨前會仔細檢查並包裝好,確保每件貨品皆在良好狀況下出貨。唯送貨途中可能會出現貨物破損,顧客於收取貨品時必須檢查所訂購之貨品是否有損毀。如發現貨品損毀,請拒絕收取貨品,並立即通知客戶服務部以作安排,過後恕不負責。 

更換

如在收到貨品7天內發現當貨品品質有異,請立即通知客戶服務部作出跟進及安排,所有於網上購買之貨品均不能在Manis門市作出更換或辦理退款。如證實需要退回本公司時,本公司將派員回收閣下之貨品,相關運費需由買方承擔,而於本公司抵達回收前,買方應將貨品妥善保存,而貨品亦必需為未開封及包裹好之樣式,以免一切不必要之損毀,所有已開啟使用或已遭損毀之貨品,恕不接受任何換貨,Manis保留鑑定貨品狀況之權利。顧客必須出示有效的收據作換貨處理。

Manis並沒有保養服務,日常使用損耗並不能作退換貨論。 

偶發事故條款

本公司不承擔任何本公司無法合理控制的情況(包括由於天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工或任何本公司不能控制的情況)下所未能履行的義 務或責任,但本公司亦會盡力於此情況下聯絡買方,或提供可預期之期限,若情況未能許可下,本公司將會取消交易而不需負上任何責任。 

其他細則

本條款將按照中華人民共和國香港特別行政區(「香港」)法律詮釋及受香港法律所管轄。而本條款每個部分的應用僅限於該法律所允許的程度。若本條款內有任何部 分在任何司法管轄區被禁止或無法執行,只有被禁止或無法執行的部分在該司法管轄區宣告無效,但不會使本條款其餘部分無效或該部分在其他司法管轄區的有效 性、合法性或可執行性均不會受到影響。本公司保留權利,可按其絕對酌情權修改本條款及條件。如有任何爭議,本公司保留最終的決定權。本中文譯本僅供參考之 用,倘若中、英文本之文義有異,應以英文原文為準。